{"id":1377,"date":"2026-06-02T09:19:43","date_gmt":"2026-06-02T09:19:43","guid":{"rendered":"https:\/\/optiklimaat.nl\/privacy-policy\/"},"modified":"2026-06-02T09:19:43","modified_gmt":"2026-06-02T09:19:43","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/optiklimaat.nl\/en\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\n<div class=\"wp-block-uagb-container uagb-block-45e85b9e alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-container uagb-layout-flex uagb-block-97feb8f4\">\n<div class=\"wp-block-uagb-container uagb-block-da2a7338\">\n<div class=\"wp-block-uagb-info-box uagb-block-5dfacafd uagb-infobox__content-wrap  uagb-infobox-icon-above-title uagb-infobox-image-valign-top wp-block-uagb-info-box--has-margin\"><div class=\"uagb-infobox-margin-wrapper\"><div class=\"uagb-ifb-content\"><div class=\"uagb-ifb-title-wrap\"><h1 class=\"uagb-ifb-title\">Privacy Policy<\/h1><\/div><\/div><\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-893363b1 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-advanced-heading uagb-block-a3ace534\"><h3 class=\"uagb-heading-text\">1. Introduction<\/h3><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">OptiKlimaat (hereinafter: &#8220;OptiKlimaat&#8221;), located at Platinaweg 25, 2544 EZ in The Hague, is<br>responsible for the processing of personal data as described in this<br>privacy policy.<br>OptiKlimaat specialises in the supply, installation and maintenance of heat pumps,<br>air conditioning and heating systems. In carrying out our work we process<br>personal data of customers, prospective customers and business relations. We handle this data<br>carefully and comply with the General Data Protection Regulation (GDPR).<\/p>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-58a43a2e\"><h3 class=\"uagb-heading-text\">2. What personal data we process<\/h3><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Depending on the services you use, we may process the following personal data:<br><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Name and contact details (telephone number and email address)<\/li>\n\n\n\n<li>Address details<\/li>\n\n\n\n<li>Data about your home or business premises for preparing quotes and advice<\/li>\n\n\n\n<li>Data about existing installations<\/li>\n\n\n\n<li>Photos you provide to us for advice or quotation purposes<\/li>\n\n\n\n<li>Quote, contract and invoice data<\/li>\n\n\n\n<li>Payment details<\/li>\n\n\n\n<li>Correspondence via email, telephone or contact forms<\/li>\n\n\n\n<li>Website data such as IP address, browser information and cookie data<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-2cdc183e\"><h3 class=\"uagb-heading-text\">3. What we use your data for<\/h3><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">We process personal data for the following purposes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Preparing and sending quotes<\/li>\n\n\n\n<li>Advising on climate and heating solutions<\/li>\n\n\n\n<li>Supplying, installing and maintaining installations<\/li>\n\n\n\n<li>Scheduling appointments and work<\/li>\n\n\n\n<li>Handling questions and requests<\/li>\n\n\n\n<li>Handling warranty and service requests<\/li>\n\n\n\n<li>Applying for subsidies if you instruct us to do so<\/li>\n\n\n\n<li>Processing payments and invoices<\/li>\n\n\n\n<li>Complying with legal obligations<\/li>\n\n\n\n<li>Improving our website and services<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-b468db17\"><h3 class=\"uagb-heading-text\">4. Legal basis for processing<\/h3><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">We process personal data on the basis of one or more of the following grounds:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Performance of a contract<\/li>\n\n\n\n<li>Legal obligation<\/li>\n\n\n\n<li>Legitimate interest<\/li>\n\n\n\n<li>Consent of the data subject<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-cd060b8b\"><h3 class=\"uagb-heading-text\">5. Sharing personal data with third parties<\/h3><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">We provide personal data to third parties only when this is necessary for our<br>services or when we are legally required to do so.<br>This includes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Installers and technicians<\/li>\n\n\n\n<li>Suppliers and manufacturers for warranty handling<\/li>\n\n\n\n<li>Accounting and administrative service providers<\/li>\n\n\n\n<li>IT and hosting providers<\/li>\n\n\n\n<li>Government authorities where legally required<\/li>\n\n\n\n<li>Subsidy providers if you instruct us to submit a subsidy application on your behalf<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We never sell your personal data to third parties.<\/p>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-3f0d192f\"><h3 class=\"uagb-heading-text\">6. Retention periods<\/h3><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">We do not retain personal data longer than necessary for the purposes for which it was<br>collected.<br>In general we apply the following periods:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customer and invoice data: 7 years<\/li>\n\n\n\n<li>Quotes not accepted: maximum 1 year<\/li>\n\n\n\n<li>Warranty and service data: for the duration of the warranty and a reasonable period<\/li>\n\n\n\n<li>thereafter<\/li>\n\n\n\n<li>Correspondence: for as long as necessary to handle your request<\/li>\n\n\n\n<li>Website and analytics data: maximum 26 months<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-69de8d0b\"><h3 class=\"uagb-heading-text\">7. Security<\/h3><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">OptiKlimaat takes appropriate technical and organisational measures to protect personal data<br>against loss, misuse or unauthorised access.<br>We use among other things:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Secure connections (SSL\/TLS)<\/li>\n\n\n\n<li>Access restrictions for employees<\/li>\n\n\n\n<li>Regular software and security updates<\/li>\n\n\n\n<li>Secure storage of data<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-1541ff30\"><h3 class=\"uagb-heading-text\">8. Your rights<\/h3><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">You have the right to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Request access to your personal data<\/li>\n\n\n\n<li>Have inaccurate data corrected<\/li>\n\n\n\n<li>Have your data deleted where legally possible<\/li>\n\n\n\n<li>Object to certain processing<\/li>\n\n\n\n<li>Have the processing of your data restricted<\/li>\n\n\n\n<li>Request your data in a portable format<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Requests can be submitted via info@optiklimaat.nl.<br>We will respond to your request within one month at the latest.<br>You also have the right to lodge a complaint with the Dutch Data Protection Authority.<\/p>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-e03df38e\"><h3 class=\"uagb-heading-text\">9. Cookies<\/h3><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Our website may use functional and analytical cookies to ensure the website functions properly<br>and to analyse its use.<br>Where legally required we ask for prior consent before placing cookies.<br>More information about the use of cookies can be provided on request.<\/p>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-70c38ccb\"><h3 class=\"uagb-heading-text\">10. Changes<\/h3><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">OptiKlimaat reserves the right to amend this privacy policy. The most current version<br>is always published on our website.<\/p>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-08cbd5e7\"><h3 class=\"uagb-heading-text\">11. Contact<\/h3><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Do you have questions about this privacy policy or the processing of your personal data? Please<br>contact us:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">OptiKlimaat<br>Platinaweg 25<br>2544 EZ Den Haag<br>Netherlands<br><br>Phone: 070 223 0764<br>Email: info@optiklimaat.nl<\/p>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>1. Introduction OptiKlimaat (hereinafter: &#8220;OptiKlimaat&#8221;), located at Platinaweg 25, 2544 EZ in The Hague, isresponsible for the processing of personal 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class=\"wp-block-heading\">Wie zijn we<\/h2><p><strong class=\"privacy-policy-tutorial\">Voorgestelde tekst: <\/strong>Ons site adres is: https:\/\/optiklimaat.nl.<\/p><h2 class=\"wp-block-heading\">Reacties<\/h2><p><strong class=\"privacy-policy-tutorial\">Voorgestelde tekst: <\/strong>Als bezoekers reacties achterlaten op de site, verzamelen we de gegevens getoond in het reacties formulier, het IP-adres van de bezoeker en de browser user agent string om te helpen spam te detecteren.<\/p><p>Een geanonimiseerde string, gemaakt op basis van je e-mailadres (dit wordt ook een hash genoemd) kan worden gestuurd naar de Gravatar dienst indien je dit gebruikt. De privacybeleid pagina van de Gravatar dienst kun je hier vinden: https:\/\/automattic.com\/privacy\/. Nadat je reactie is goedgekeurd, is je profielfoto publiekelijk zichtbaar in de context van je reactie.<\/p><h2 class=\"wp-block-heading\">Media<\/h2><p><strong class=\"privacy-policy-tutorial\">Voorgestelde tekst: <\/strong>Als je afbeeldingen naar de site uploadt, moet je het uploaden van afbeeldingen met daarin ingesloten locatiegegevens (EXIF GPS) vermijden. Bezoekers van de site kunnen alle locatiegegevens van afbeeldingen op de site downloaden en extraheren.<\/p><h2 class=\"wp-block-heading\">Cookies<\/h2><p><strong class=\"privacy-policy-tutorial\">Voorgestelde tekst: <\/strong>Wanneer je een reactie achterlaat op onze site, kun je aangeven of je naam, je e-mailadres en site in een cookie opgeslagen mogen worden. Dit doen we voor je gemak zodat je deze gegevens niet opnieuw hoeft in te vullen voor een nieuwe reactie. Deze cookies zijn een jaar lang geldig.<\/p><p>Indien je onze inlogpagina bezoekt, slaan we een tijdelijke cookie op om te controleren of je browser cookies accepteert. Deze cookie bevat geen persoonlijke gegevens en wordt verwijderd zodra je je browser sluit.<\/p><p>Wanneer je inlogt, zullen we ook een aantal cookies instellen om je login informatie en je schermweergave keuzes op te slaan. Login cookies gaan twee dagen mee en scherminstellingen cookies gaan een jaar mee. Als je \"Herinner mij\", selecteert, blijft je login twee weken bewaard. Als je uitlogt uit je account, worden de login cookies verwijderd.<\/p><p>Wanneer je een bericht wijzigt of publiceert wordt een aanvullende cookie door je browser opgeslagen. Deze cookie bevat geen persoonsgegevens en heeft enkel het bericht ID van het artikel wat je hebt bewerkt in zich. Deze cookie is na een dag verlopen.<\/p><h2 class=\"wp-block-heading\">Ingesloten inhoud van andere sites<\/h2><p><strong class=\"privacy-policy-tutorial\">Voorgestelde tekst: <\/strong>Berichten op deze site kunnen ingesloten inhoud bevatten (bijvoorbeeld video's, afbeeldingen, berichten, enz.). 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Op deze manier kunnen we vervolg reacties automatisch herkennen en goedkeuren in plaats van dat we ze moeten modereren.<\/p><p>Voor gebruikers die zich op onze site registreren (indien aanwezig), slaan we ook de persoonlijke informatie op die ze verstrekken in hun gebruikersprofiel. Alle gebruikers kunnen op ieder moment hun persoonlijke informatie bekijken, bewerken of verwijderen (behalve dat ze hun gebruikersnaam niet kunnen wijzigen). Sitebeheerders kunnen deze informatie ook bekijken en bewerken.<\/p><h2 class=\"wp-block-heading\">Welke rechten je hebt over je gegevens<\/h2><p><strong class=\"privacy-policy-tutorial\">Voorgestelde tekst: <\/strong>Als je een account hebt op deze site of je hebt reacties achtergelaten, kan je verzoeken om een exportbestand van je persoonlijke gegevens die we van je hebben, inclusief alle gegevens die je ons opgegeven hebt. Je kan ook verzoeken dat we alle persoonlijke gegevens die we van je hebben wissen. 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