Privacy Policy

OptiKlimaat (hereinafter: “OptiKlimaat”), located at Platinaweg 25, 2544 EZ in The Hague, is
responsible for the processing of personal data as described in this
privacy policy.
OptiKlimaat specialises in the supply, installation and maintenance of heat pumps,
air conditioning and heating systems. In carrying out our work we process
personal data of customers, prospective customers and business relations. We handle this data
carefully and comply with the General Data Protection Regulation (GDPR).

Depending on the services you use, we may process the following personal data:

• Name and contact details (telephone number and email address)
• Address details
• Data about your home or business premises for preparing quotes and advice
• Data about existing installations
• Photos you provide to us for advice or quotation purposes
• Quote, contract and invoice data
• Payment details
• Correspondence via email, telephone or contact forms
• Website data such as IP address, browser information and cookie data

We process personal data for the following purposes:

• Preparing and sending quotes
• Advising on climate and heating solutions
• Supplying, installing and maintaining installations
• Scheduling appointments and work
• Handling questions and requests
• Handling warranty and service requests
• Applying for subsidies if you instruct us to do so
• Processing payments and invoices
• Complying with legal obligations
• Improving our website and services

We process personal data on the basis of one or more of the following grounds:

• Performance of a contract
• Legal obligation
• Legitimate interest
• Consent of the data subject

We provide personal data to third parties only when this is necessary for our
services or when we are legally required to do so.
This includes:

• Installers and technicians
• Suppliers and manufacturers for warranty handling
• Accounting and administrative service providers
• IT and hosting providers
• Government authorities where legally required
• Subsidy providers if you instruct us to submit a subsidy application on your behalf

We never sell your personal data to third parties.

We do not retain personal data longer than necessary for the purposes for which it was
collected.
In general we apply the following periods:

• Customer and invoice data: 7 years
• Quotes not accepted: maximum 1 year
• Warranty and service data: for the duration of the warranty and a reasonable period
• thereafter
• Correspondence: for as long as necessary to handle your request
• Website and analytics data: maximum 26 months

OptiKlimaat takes appropriate technical and organisational measures to protect personal data
against loss, misuse or unauthorised access.
We use among other things:

• Secure connections (SSL/TLS)
• Access restrictions for employees
• Regular software and security updates
• Secure storage of data

You have the right to:

• Request access to your personal data
• Have inaccurate data corrected
• Have your data deleted where legally possible
• Object to certain processing
• Have the processing of your data restricted
• Request your data in a portable format

Requests can be submitted via info@optiklimaat.nl.
We will respond to your request within one month at the latest.
You also have the right to lodge a complaint with the Dutch Data Protection Authority.

Our website may use functional and analytical cookies to ensure the website functions properly
and to analyse its use.
Where legally required we ask for prior consent before placing cookies.
More information about the use of cookies can be provided on request.

OptiKlimaat reserves the right to amend this privacy policy. The most current version
is always published on our website.

Do you have questions about this privacy policy or the processing of your personal data? Please
contact us:

OptiKlimaat
Platinaweg 25
2544 EZ Den Haag
Netherlands

Phone: 070 223 0764
Email: info@optiklimaat.nl